If you did not purchase your filter from this site
and want to return it, please contact the site, dealer or store from which you
purchased the filter for return policy and authorization.
If you purchased your filter from this site and
need return information, please read the following:
We Know You Will Love Your
New Purchase!
But Just In Case... Here's How To Return Your Unit
Shipment Inspection
All shipments have been checked twice and
packaged with care to insure safe arrival to our customers. However,
sometimes packages can become damaged in shipment. Please inspect your
shipment promptly and report any shipping damage or shortages to us within 2
(two) days of receipt.
Save the original shipping carton in case an
inspection is necessary by the carrier.
Return Authorization Number
We must be notified by email within 30 days of
receipt of goods for return or exchange eligibility.
Email us for a Return Authorization Number.
All returned merchandise must be received in
undamaged condition.
Merchandise received at our facility without an
RA# clearly marked on the box will not be accepted. Therefore, credit cannot
be issued.
Merchandise with an RA# must be received by us
within 15 days of issuance of RA#.
Any returned or refused delivery of products are
subject to any necessary rebuilding of returned item to "as new"
condition and may result in a restocking and rebuilding charge of up to 25%
of total price.
Return Shipping
Shipping expenses are not reimbursable on any
returned or refused delivery.
You must insure the unit for your FULL purchase
price plus shipping or assume the risk of lost delivery.
We cannot issue a credit or refund on returned
goods received damaged by a carrier. You must settle the claim with the
carrier.
Sign Return Policy
If you return your merchandise, you must print and
sign a copy of this policy and return it with your merchandise. (If your printer
is unavailable, sign a note stating you have read and agree with the return
policy.)
