Credit Card Authorization Holds
Why does my credit card company place a hold on my credit balance if my order did not go through?
If you did not receive an order confirmation number at the end of the transaction, your order was not completed and your credit/debit card has not been charged. Your credit card company will reserve funds for purchases from credit and/or debit cards every time you attempt to place an order. These reserved funds will appear back on to your credit card balance as per your bank/credit card agreement. Generally, this takes 3-7 business days. We do not and cannot control the bank policies. We will only collect monies on your account if the transaction is successfully completed.
For more information about your bank's policy, or to complain, please call
the phone number on the back of your card.
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable until either the merchant clears the transaction, or the hold "falls off." Authorization holds can fall off the account, thus rendering the balance available again, anywhere from 1 to 8 to 30 business days after the transaction date depending on your bank's policy
When a transaction is cancelled, you still may see a pending charge.
Pending charges are just authorizations, and not an actual charge.
If your order was cancelled, the pending charge will be removed in 1-14 business days.
Monday - Friday:
8:00 AM to 4:00 PM (Mountain Time)
Saturday & Sunday:
Your message will be returned promptly the next business day!
Holidays: Messages will be returned as soon as possible on the next
Orders may be taken 24 hours a day
SECURE SERVER ORDERING
Please note there will be a 24-48 hour processing time, and then your product will be shipped as selected.
NOTE: We do not guarantee any shipping arrival times or dates. Your order will be sent as selected, but there is no guarantee for date of arrival. (Next day air does not mean you will receive your order tomorrow. It means your order will be shipped via "next day air" after processing.) Please call us if you need assistance.
For quickest delivery we accept Visa,
MasterCard, Discover and American Express credit cards. Shipment for
orders paid by check will be delayed until check clears, typically within
If you did not purchase your filter from this site and want
to return it, please contact the site, dealer or store from which you purchased the filter
for return policy and authorization.
If you purchased your filter from this site and need return
information, please see our Return Policy
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